Our re-manufactured toner cartridge warranty and return policy

We will replace any of our premium remanufactured cartridges that prove to be defective with a new equivalent cartridge provided that it is more than 30% full by weight and is less than one year old. You must return the cartridge to us in its original box with all its internal packaging correctly installed. We ask you to keep all the original packaging until you are satisfied with the quality of the cartridge. Any problems are likely to become evident in the first few hundred pages.

Before calling us, please check that the faulty cartridge is one that you have purchased from us (they are bar-coded with the manufacturer's identity and the date of manufacture); that the fault does not lie with your printer (try another cartridge in the same printer; try the suspect cartridge in another printer); and that the cartridge is not empty. It is easy to mix-up your store of old and new cartridges: Compare the weight of the suspect cartridge with the weights of full and empty cartridges given in our cartridge price lists

If you request us to collect a faulty cartridge that was not purchased from us, or a cartridge that is empty or near-empty, we will not replace the cartridge and we will charge you for the relevant freight costs. If you ask us to collect a cartridge that, when tested by our supplier, proves to pass our quality standards, we will return the cartridge to you and charge you for the relevant freight costs.

View our complete range of cartridges here