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Home > Our service offerings and charges
Our service offerings and charges
We offer you free advice by telephone, fax or email on any problems that you might encounter with your printers. We are familiar with many of the things that are likely to go wrong and we have found that many printer problems can be solved simply and cheaply. We may be able to solve the problem on the telephone or at least help you to diagnose the problem and give you an estimate of how much it might cost to fix. We have an extensive range of spare parts on offer and we can assist you in the techniques of removal and re-installation, should you decide to address the problem yourself.
We are happy to service any of your existing HP or Lexmark laser printers, regardless of where or when you purchased them. If you bring or send the printer to us, we will give you a free assessment of the condition of your printer and subsequently advise you on whether or not the service/repair is likely to be cost effective, given the age and condition of the printer. If you decide to proceed, we will charge you $150 plus parts to service an A4 monochrome laser printer and $200 plus parts to service an A3 monochrome model. We will give you a specific quote on servicing any Lexmark or HP colour laser printer. Our quoted price will cover us performing our standard twenty-five-point-service procedure as described below:
| 1. Test printer: check paper feed, operating noises and print quality. Inspect fuser. Record results.
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| 2. Record serial no. from chassis. Print menus and record page count. Print error log (keep).
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| 3. List installed Flash SIMMS / ROMS: ____________________________________________
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| 4. Remove cartridge and check for toner leaks. Label cartridge with printer serial no., wt. and date.
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| 5. Remove paper from trays. Check printer body, fuser cleaner and paper trays for toner leaks.
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| 6.Remove and clean PCR roller and check for wear (Lexmark printers only). Replace YES | NO
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| 7. Remove and clean transfer roller. Clean bearings. Check roller for wear. Replace YES | NO
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| 8. Check LCD display and control panel buttons. Replace YES | NO
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| 9. Strip printer. Clean chassis with compressed air. Clean printhead. Clean interior panels.
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| 10. Clean exterior plastic panels and trays. Check for broken panels and door hinges. Replace.
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| 11. Dismantle and overhaul fuser. Record new parts installed. Place service label and date on base.
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| 12. Inspect all pickup rollers and/or separation pads. Replace if necessary. No. of trays:________
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| 13. Reassemble printer. Set paper tray clamps. Reset factory defaults. Test operation of printer.
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| 14. Check fuser operating temperature. Record ____________ Replace thermistor if indicated.
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| 15. Test RAM and upgrade as required. Initial RAM _____________ Final RAM ______________
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| 16. Check serial no. on printer chassis against serial no. on Print Menu. Correct if necessary.
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| 17. Clear NV RAM. Reset Configuration ID and Serial no. from chassis. Set Non-US defaults.
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| 18. Update engine firmware: Version ________. Set Non-US defaults. Restore EP defaults. Clear log
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| 19. Update firmware on print server, if installed. Version __________ Test operation of print server.
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| 20. Reset maintenance count. Affix service label to front chassis with page count and date.
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| 21. Perform engine test, manual feed tray test, cassette tray test (at least 20 pages, all trays).
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| 22. Check paper feed, operating noises, print registration, print quality, toner leaks
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| 23. Prepare print samples: print menus, network setup, demo page, fonts, print-quality pages.
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| 24. Clean exterior panels. Check panel alignment. Affix labels: tray warnings, lpt.com.au.
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| 25. Complete service record: Staple print samples in order and attach to service record: |
You can expect us to replace most or all pickup, feed and separation rollers and separation pads. We will overhaul the fuser and install any necessary new parts. We will install a new cartridge if the existing one is printing poorly, leaking toner or almost exhausted. We may recommend a memory upgrade if your printer has only the manufacturer's minimum amount of RAM installed. We will give you a detailed Tax Invoice itemising the work done and cost of each part replaced. We provide a six months return to base warranty on the work done and the parts replaced.
