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Home > Support > Dealing with paper jams - 2


Dealing with paper jams


Clearing 200 and 201 jams

A 200 Paper Jam message indicates the print media is jammed in the area under the print cartridge. This requires removing the print cartridge. A 201 Paper Jam message indicates the jam is farther inside the printer.

1. Push the release latch and open the printer upper and lower front doors.
CAUTION: The rear portion of the inside of the printer is hot.

2. While grasping the print cartridge by the hand grip, pull the cartridge up toward the upper front door, and then pull it straight out toward you. Lay the cartridge aside
WARNING: Never touch the photoconductor drum on the underside of the cartridge. Use the handhold on the cartridge to avoid touching this area .

3.Gently push the feed roller release lever toward the back of the printer.

4.Pull the print media up and toward you.
Note: The print media may be covered with unfused toner, which can stain garments and skin. If the print media does not move immediately when you pull, stop pulling. You need to access the print media from the printer rear door. Otherwise, go to step 8.

5.Open the printer rear door.

6.Remove any print media based on what part is visible. If the middle section of print media is visible, grasp it on both sides and gently pull it straight out.

7.Close the printer rear door.

8.Reinstall the cartridge.

9.Close the upper and lower front doors.


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